Shipping & Returns
Shipping Policy
Please allow up to 5 additional business days for processing time on Standard Shipping for orders placed the week of Nov. 21-Dec 10.
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PLEASE NOTE:
MOST ITEMS ARE MADE TO ORDER AND REQUIRE 3-15 BUSINESS DAYS TO PRODUCE AND PREPARE YOUR ORDER.
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Signature upon delivery required for orders over $500.
Orders are shipped Mon-Fri excluding holidays. Occasionally in-stock items may be temporarily out-of-stock or backordered. We will make every effort to communicate any shipping delay within 24 hours of your order. If we are having a piece custom made for you, please see your order notification for your wait time. If you need something by a certain date, please contact us, and we will do our absolute best to accommodate your request.
Please note, we are not able to ship to PO, APO, or FPO boxes. We cannot partially ship orders - all items will arrive in one package per order.
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LOST PACKAGES
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If your package gets lost in transit, we will do everything we possibly can to assist you. We cannot be held responsible for packages once proof of delivery is generated. We ask our carrier to require a signature for all items over $500. If you would like to either waive this requirement or if you would like to ask for a signature for less than $500, please include this information under Special Instructions at checkout. (Since we cannot be responsible for delivered packages that have been lost or stolen, we highly recommend selecting a delivery address that you trust.)
Return & Exchange Policy
If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 30 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method.
Please note the following exceptions to our return and refund policy:
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Discounted items are final and cannot be returned or exchanged.
Returned items must have tags still on and be returned in the original product packaging.
Returned items must have no visible signs of wear or use.
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To initiate a return, please complete the following steps:
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Email info@newyorkculinarysociety.com with your order number to request which products you would like to return. Please indicate whether you would prefer store credit, an exchange, or a refund back to your original payment method. We will provide you with the shipping address for your return.
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Send all items back to us using a trackable shipping method. The customer is responsible for return shipping costs.
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A $5 restocking fee will be applied to all returned items.
You will receive your store credit, exchange, or refund within 7 business days of the return of the original product.